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Privacy Policy

Last Updated: 20.05.2025

Auriga Research Pvt. Ltd. (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy outlines how we collect, use, share, and protect your information when you use our testing services through https://aurigaresearch.com/store.

  1. Information We Collect

We collect the following types of information when you interact with our website or purchase testing services:

  • Personal Identification Information: Name, email address, phone number, billing/shipping address.
  • Company Details: Organization name, GSTIN (if applicable), regulatory license numbers.
  • Order Details: Product types, testing requirements, sample details.
  • Payment Data: UPI details, card transactions, or invoice processing through our payment gateway partner (we do not store card details).
  • Technical Data: Browser type, IP address, device information, and usage patterns collected via cookies and analytics tools.
  1. How We Use Your Information

We use your data to:

  • Process and fulfill testing orders.
  • Generate quotations, invoices, and reports.
  • Communicate updates, confirmations, and support-related queries.
  • Improve our services and digital experience.
  • Comply with regulatory, legal, or auditing requirements.

We do not sell, rent, or lease your data to third parties.

  1. Cookies and Tracking Technologies

We use cookies to:

  • Maintain secure user sessions.
  • Track user behavior to improve user experience.
  • Analyze site traffic and performance via tools like Google Analytics.

You may disable cookies through your browser settings, but this may affect site functionality.

  1. Data Sharing and Disclosure

We may share your information with:

  • Internal departments (technical, billing, customer support) for service execution.
  • Regulatory authorities if legally required.
  • Third-party service providers (e.g., courier, CRM, payment gateway) under confidentiality agreements.
  1. Data Security

We implement appropriate security measures including SSL encryption, role-based access, and data audits to protect your information. However, no internet-based platform is 100% secure, and we recommend caution in sharing sensitive information.

  1. Data Retention

Your data will be retained for as long as necessary to fulfill testing services, comply with legal requirements, or until you request deletion. Reports and order history may be archived for regulatory and quality management purposes.

  1. Your Rights

You may:

  • Request access to your personal data.
  • Request corrections to inaccurate information.
  • Request deletion of your data (subject to legal limitations).
  • Opt out of marketing communications.

To exercise these rights, contact us at [email protected].

  1. Third-Party Links

Our platform may contain links to third-party sites (e.g., payment gateways, courier tracking). We are not responsible for their privacy practices and encourage you to review their policies independently.

  1. Policy Updates

We may update this policy periodically. Changes will be posted on this page with the “Last Updated” date. Continued use of the site after changes constitutes acceptance.

  1. Contact Us

For privacy-related concerns or requests, please contact:

Data Protection Officer
Auriga Research Pvt. Ltd.
📧 [email protected]